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West Yorkshire Playhouse

Our work for the internationally renowned Leeds theatre has seen their site grow to offer so much more, with a 245% increase in site users in two years.
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About West Yorkshire Playhouse

The West Yorkshire Playhouse is Leeds’ biggest theatre and a highlight of its cultural landscape. Known worldwide for its exciting and ground-breaking productions, with established names and emerging talents walking the stage since it opened in 1990, the £13 million theatre is one of the busiest outside of London.

West Yorkshire Playhouse mobile website
West Yorkshire Playhouse website
Cross Platform Website for WYP

The Brief

After a brand refresh, the Playhouse (WYP for short) needed a new website to match. They also wanted to switch to a new booking system, so this needed to be incorporated into the new site, with a seamless changeover from the old one.

The theatre also does much more than sell tickets for plays – community outreach, education and artistic development are key parts of what it does, and the WYP team wanted all of this to be highly visible on the website.

What We Did

Planning and design

Finding the balance for users would be tricky, and we did a great deal of research, considering different ways in which we could create a cohesive user journey that provided access to everything the theatre does, without losing sight of the fact that the majority of users will be on the site to book tickets.

The site’s homepage directs users to three main sections – a “what’s on” calendar for booking tickets, as well as two sections on WYP’s behind-the-scenes activities. These sections are easy to navigate, with a simple design that features expanding accordion sections that make large amounts of copy easy to digest, and plenty of bold imagery of the theatre’s work.

Wherever users go on the site, they’ll never be far from a call to action directing them towards areas of the site where they can book tickets. Users will never find themselves in a dead end, as there’s always the option to either learn more or break off to make a booking.


The site was built in WordPress, making it easy for the WYP team to add new shows, pages and staff member profiles. The booking system integration was seamless, thanks to the efforts of our dev team, with no downtime for the theatre or its audiences.

The Future

The new design has seen huge improvements to the site’s performance, with a 591% increase in pageviews from a 245% increase in site users. We continue to support the WYP team with adding content and maintaining the site and booking system, and are always on hand for anything they need.

Say Hello

If you want to know more about what we do, or would like to discuss a project, please don’t hesitate to fill in the form to drop us a message.